Hi, I'm Monica Zambrano
My work
Apr 2025
Designing Bue: A Mental Health AI companion with Safety-First Conversational Design
Designed an AI chatbot for youth that balances conversational authenticity with safety protocols, providing emotional support through familiar messaging patterns and thoughtful escalation.
Oct 2024
Enabling on-the-go repair shop management to improve operational efficiency & performance metrics
Streamlined the repair shop dashboard's mobile experience by optimizing the vehicle intake and return process, enabling repairers to complete tasks efficiently on the go.
Aug 2024
Empowering 600+ Repair Shops: Designing Fixico’s Garage Profile to Scale Smart Matchmaking
Created Fixico’s Garage Profile to scale smart matchmaking and empower self-service—driving 63% adoption and active data ownership.