Hi, I'm Monica Zambrano
Product designer with a psychology background, creating human-centered experiences that solve complex problems. I focus on research-driven design and AI to shape products that are intuitive and impactful.
Aug 2024
Achieving 63% Adoption: Powering Smart Matchmaking for 600+ Repair Shops Through Better Data
Designed Fixico’s Garage Profile to collect high-quality shop data, enabling smarter matchmaking, driving 63% adoption, and empowering 600+ repair shops to manage their profiles independently.
Oct 2024
Helping Repairers Save an Estimated 19+ Hours by Optimizing a Key Mobile Workflow
Streamlined a key mobile workflow for confirming vehicle intake and return, helping repairers save an estimated 19+ collective hours over six months based on usage data and industry benchmarks.
Apr 2025
Designing Bue: A Mental Health AI companion with Safety-First Conversational Design
Designed an AI chatbot for youth that balances conversational authenticity with safety protocols, providing emotional support through familiar messaging patterns and thoughtful escalation.