My work
Aug 2024
Empowering 600+ Repair Shops: Designing Fixico’s Garage Profile to Scale Smart Matchmaking
Product scalability
Cross-functional collaboration
User engagement strategies
Created Fixico’s Garage Profile to scale smart matchmaking and empower self-service—driving 63% adoption and active data ownership.
Oct 2024
Enabling on-the-go repair shop management to improve operational efficiency & performance metrics
Mobile usability
Usability heuristic evaluation
Data-informed
Streamlined the repair shop dashboard's mobile experience by optimizing the vehicle intake and return process, enabling repairers to complete tasks efficiently on the go.
Apr 2025
Designing Bue: A Mental Health AI companion with Safety-First Conversational Design
Conversational AI design
Interaction design
Designed an AI chatbot for youth that balances conversational authenticity with safety protocols, providing emotional support through familiar messaging patterns and thoughtful escalation.
